Accessibility Statement

1. Introduction

Aparthotel Birnbachhöhe Betriebs GmbH & Co. KG is committed to making its website and mobile applications accessible in accordance with legal requirements. This is based on the legal requirements of the German Accessibility Enhancement Act (BFSG), in particular § 3 BFSG, and the Accessibility Ordinance (BFV). The accessibility requirements also arise from Section 14 BFSG in conjunction with Section 3 (1) BFSG and the BFV. These regulations transpose Directive (EU) 2019/882 on the accessibility requirements for products and services into national law.

The specific technical measures are based on the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformity levels A and AA.

This accessibility statement applies to the website birnbachhoehe.de.

2. Accessibility status

This website is partially accessible, as not all requirements are fully met.

3. Non-accessible content

a) Content barriers

Non-accessible PDF and Office documents: These documents often lack semantic structure, contain non-accessible tables, or have insufficient alternative text. Unmarked language mixing: Some English terms or sections are not correctly marked in the code.

b) Disproportionate burden

According to Article 5 of Directive (EU) 2016/2102, an exception may be claimed for certain content on the grounds of disproportionate burden. Despite extensive efforts, we are currently unable to provide the following content in a fully accessible format:

Many of the PDF and Word documents published before June 28, 2025 do not meet accessibility requirements. They often lack a clear structure, meaningful alternative text for images, or contain complex tables that would require considerable human and technical effort to make accessible.

We strive to make new documents accessible as a matter of principle. If you need a specific document in an accessible version, please contact us—we will provide it to you if possible.

4. Further information on the accessibility of the service

General description of the service

The Hotel Birnbachhöhe in Bad Birnbach offers guests comfortable vacation homes and apartments in a quiet location with direct access to the Rottal Terme. The offer includes overnight stays, wellness packages, and services related to relaxation, health, and leisure. The accommodation is aimed at those seeking relaxation, spa guests, and vacationers who value comfort, nature, and relaxation.

Descriptions and explanations of how the service is provided

Guests can use the website to view information about the apartments, prices, and offers, as well as make direct inquiries or bookings. Details about the facilities, leisure and health offers, travel information, and contact details are provided.

The content is clearly structured and largely text-based. If the use of individual functions—such as booking forms, image galleries, or embedded maps—is not completely accessible, the hotel will also provide all relevant information by telephone or in an accessible format upon request.

5. Creation and review of this statement

This statement was created on November 5, 2025. Review methodology:

Self-assessment (internal tests with various browsers and keyboard navigation) and partially automated tests with WAVE.

6. Feedback and contact details

If you encounter any barriers when using our website or require information about non-accessible content, please contact us.

Aparthotel Birnbachhöhe Betriebs GmbH & Co. KG
Managing Director: Stefan Rau,
General partner: Birnbachhöhe Betriebs GmbH, HRB 9504
Am Aunhamer Berg 3
84364 Bad Birnbach

Best Western Aparthotel Birnbachhöhe

Am Aunhamer Berg 3
84364 Bad Birnbach

Tel: +49 (0)8563-9710
Fax: +49 (0)8563-971111

If you require content or documents in an accessible version, we will provide them to you upon request within a reasonable period of time.

7. Conciliation procedure

Complaints and market surveillance

If you believe that this website or mobile application is not accessible, you can contact the contact point specified in this statement. If no satisfactory solution can be found within a reasonable period of time, you can contact the competent market surveillance authority:

State Administration Office of Saxony-Anhalt
Consumer Protection / Market Surveillance Department
Ernst-Kamieth-Straße 2
06112 Halle (Saale)

Am Aunhamer Berg 3
84364 Bad Birnbach

Tel: +49 (0)8563-9710
Fax: +49 (0)8563-971111